Frequently Asked Questions

Everything you need to know about shopping with Madi Ruve.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please visit our Returns Portal to start a request.

Do you ship internationally?

Currently, Madi Ruve ships to the United States, Canada, and select European countries. Shipping rates and delivery times vary by location and are calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our support team.

How can I track my package?

Once your order is dispatched, an email notification will be sent to you containing a direct link to the carrier's tracking page.